Last Updated: January 2026

Aca365 Privacy Policy – Our Commitment to Protecting Your Data

This Privacy Policy fully and transparently explains how your personal data is collected, stored, and used at aca365. We believe your privacy is your right.

Table of Contents
Your Privacy Is Our Top Priority By accessing or registering on the aca365 platform, you agree to this Privacy Policy. We will never sell your information to third parties.
Introduction

Who We Are and Why This Policy?

1Identity & Applicability

Aca365 is a trusted online gaming platform in Bangladesh. This Privacy Policy applies to our website, mobile app, and all related services. However you engage with aca365 — whether registering, making a deposit, playing games, or simply browsing — this policy governs the protection of your data at all times.

We believe transparency is the foundation of trust. That's why this Privacy Policy is written in plain, straightforward language — no complex legal terms. We're open about what we do with your data, why we do it, and how you can stay in control of it.

Data Collection

What Types of Information Do We Collect?

2Directly Provided Data

Information you provide directly includes:

  • Identity Information: Full name, date of birth, gender, and national identity card number.
  • Contact Information: Mobile number, email address, and current residential address.
  • Financial Information: Mobile banking account number (Mobile Pay, Nagad, Rocket), transaction history, and deposit/withdrawal details.
  • Verification Details: Documents submitted during the KYC process, such as scanned copies or photos of your NID.

3Automatically Collected Data

When you use aca365, certain information is collected automatically:

  • Device Information: Device model, operating system, browser type, and language.
  • Network Information: IP address, internet connection type, and approximate location.
  • Usage Data: Which games you've played, how long you played, how many times you've logged in, and the duration of each session.
  • Cookies & Tracking Data: Site navigation patterns and preferred pages.
IP addresses and device information are used solely for security verification and fraud prevention — never shared with advertisers.

4Information Received from Third Parties

In some cases, we also receive information from trusted third parties, such as:

  • Transaction confirmation data from payment processors.
  • Cross-checked against government databases for identity verification.
  • Risk assessment data from fraud detection service providers.

5Types of Data & Why We Collect It

Data Type Why It's Collected Mandatory?
Name & Date of Birth Account Creation & Age Verification Yes
Mobile Number OTP Verification & Communication Yes
NID / Passport KYC Verification & Legal Compliance Yes
Financial Information Deposit & Withdrawal Process Yes
Device & IP Information Security & Fraud Prevention Automatic
Cookie Data Experience Improvement Optional
Use of Information

What Do We Do With Your Data?

6Primary Purpose of Use

Aca365 uses your information only for the following purposes:

  • Account Management: Handling registration, login, password recovery, and account security.
  • Payment Processing: Deposit and withdrawal requests are processed quickly and accurately.
  • Service Improvement: Improving platform features to enhance your gaming experience.
  • Customer Support: Providing prompt resolution to your complaints or queries.
  • Legal Compliance: Fulfilling anti-money laundering obligations and related legal requirements.
  • Fraud prevention: Detecting suspicious activity to keep your account secure.
With your consent, we may send you information about new promotions and offers via SMS or email. You can withdraw this permission at any time.
Data Retention

How long is your data retained and where is it stored?

7Retention Period & Location

Aca365 stores your data on secure servers. All information is retained while your account is active. Even after account closure, certain data may be kept for a specified period for legal reasons:

  • Financial transaction records: minimum 5 years.
  • KYC documents: 3 years after account closure.
  • Logs & security data: 12 months.

Once the retention period ends, data is securely deleted or anonymized.

Financial and identity-related data may not be deleted before the legally mandated retention period under applicable law.
Data Sharing

Who do we share your data with?

8Limited & Controlled Sharing

Aca365 never sells your personal data. Information may only be shared in the following circumstances, and strictly in accordance with our security protocols:

  • Payment processors: Solely to process transactions with Mobile Pay, Nagad, and Rocket.
  • Verification services: With trusted third parties to complete the KYC process.
  • Law enforcement agencies: To comply with court orders or legal obligations.
  • Security Partners: With fraud detection service providers.

Every third party is bound by a confidentiality agreement with us and may only use the data received for its designated purpose.

Your data is never shared with advertisers, data brokers, or any third party for commercial purposes.
Cookie Policy

What Are Cookies and How Do We Use Them?

9Cookie Types & Usage

Cookies are small files stored on your device that help improve your browsing experience. aca365 uses the following types of cookies:

  • Essential Cookies: Used to maintain login sessions and ensure core site functionality. These cannot be disabled.
  • Functional Cookies: Used to remember your language preference and layout settings.
  • Analytics Cookies: Collects anonymous statistics to understand which parts of the site are used most.
  • Security Cookies: Used to prevent fraud and unauthorized access.

You can disable analytics cookies from your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Your Rights

Your Rights Over Your Data

Right to Access Your Data
You can request to know what information we hold about you at any time.
Right to Rectification
You can contact support to request a correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
Data Portability
You may request an export of your data in a standard portable format.
Right to Object to Processing
You may object to marketing communications or the use of your data for specific purposes.
Right to Restrict Processing
In certain circumstances, you may request that the use of your data be temporarily restricted.
Contact Us to Exercise Your Rights Send any data-related requests to: support@aca365.bet – We will respond within 7 business days.
Security Measures

How is your information kept secure?

10Technical Security

Aca365 follows the highest industry standards to protect your data. Our security infrastructure includes:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted.
  • Two-Factor Authentication (2FA): OTP verification at login is used to prevent unauthorized access.
  • Firewall & IDS: Systems are in place to detect and neutralize unexpected attacks.
  • Regular Security Audits: Regular system security audits conducted by third parties.
  • Password Hashing: Your password is never stored in plain text.

11Our Responsibility in Case of a Data Breach

In the event of a data breach, aca365 will take immediate action:

  • The relevant authorities will be notified within 72 hours.
  • Affected members will be notified directly via email or SMS.
  • Immediate action will be taken to minimize any harm.
Minor Protection

Policy on Users Under 18

12Strict Age Verification

Aca365 is strictly for users aged 18 and above. We do not knowingly collect data from minors or allow them to create accounts.

  • Date of birth verification is mandatory at the time of registration.
  • In suspicious cases, age is re-verified through KYC documents.
  • Any account found to belong to a minor will be immediately suspended and all associated data deleted.
If you suspect a minor is using aca365, please report it immediately to support@aca365.bet.
Policy Changes

How May This Policy Change?

13Updates & Notifications

Aca365 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or SMS. The date of the latest update will always be shown at the top of the page.

Continued use of aca365 after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For major changes, you will be notified at least 15 days before they take effect.
Why aca365 Is Trusted

Our 6 Commitments to Protecting Your Data

End-to-End Encryption
Every transaction and login on aca365 is encrypted with 256-bit SSL. No third party can access your information.
Your Data Is Never Sold
aca365 does not sell your personal data to advertisers or any third parties — this is a core principle we stand by.
Strict KYC Verification
Every account is verified to ensure no one can use another person's information under a false identity.
Regular Security Audits
Independent security experts regularly audit our systems and identify vulnerabilities.
Your Data, Your Control
You can contact support at any time to view, correct, or delete your data. We will act within 7 days.
Clear Communication
All policies are written in plain, easy-to-understand language, and all questions are answered in kind. No complex legal jargon.
Start Gaming Safely

Your Privacy Is Protected at aca365

You've read our Privacy Policy — now register with confidence. We are fully committed to keeping your information safe.

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By registering, you automatically agree to our Privacy Policy and Terms & Conditions.

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